1. Packing

Q: What’s your package?

R: We usually use carton box for domestic market and use wooden case package for overseas market.

2. Shipping

Q: What’s your shipping way and how long does it take?

R: Normally we support road and railway transportation, sea and air transportation. The exact shipping time depends on the shipping way and distance & voyage.

3. Lead Time

Q: What’s the lead time?

R: The lead time depends on the order quantity and degree of difficulty, standard products 5-10 working days, customized products 15-20 working days. Standard products more than 200pcs and special customized products need 1-2 months.

4. Warranty

Q: What’s the warranty?

R: Our guaranty regulations and guaranty service regulations as follows:

1. One year free guaranty service.

2. Life time spare parts with cost price.

3. Technical support for maintenance by telephone, email, on-line etc all the life.

4. The guaranty time is valid from the delivery date, the guaranty service ranges from the product itself the quality problem, service is only for the product itself, the guaranty for the product of other costs are caused by users themselves.

5. Payment Terms

Q: How is your payment terms?

R: We support T/T, standard models 30% deposit and 70% balance payment before shipment, customized products 50% deposit and 50% balance payment before shipment. Other payment terms need confirm.

6. Certificates

Q: Do you have any certificates?

R: We already passed CE, ISO9001, RoHS and FCC.

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7. Main Customers Areas

Q: What’ s your main customers areas?

R: Our main market share are contributed by overseas where are located in Southeast Asia, Middle East, Europe, America etc. The buyers come from more than 100 countries like Korea, Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, India, New Zealand, Pakistan, Saudi Arabia, U.A.E, Romania, Mexico, Canada, U.S.A., Brazil, Egypt, Malta, Australia, Italy, Costa Rica, Nigeria, England, Kenya, Bulgaria, Iran, Iraq, Lebanon, Hungary, Uruguay, Argentina, etc. Moreover, we take charge of very good market share in domestic too.

8. Main Customers Types

Q: What’ s your main customers types?

R: Our customers mainly come from public security field, such as Turnstile Distributor, Access Control System Integrator, Parking System, CCTV, Automatic Door, The Real Estate and Importer.

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9. Manufacturing Process

Q: What’s your main manufacturing process?

R: We have 9 main manufacturing process: Laser Cutting, CNC Grooving, CNC Bending, Manual Welding, Solder Spot Grinding, Housing Splicing, Machine Assembly, Debugging & Testing, Packaging & Shipping.

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10. Laboratory & Testing room

Q: How to control your product quality?

R: We have strict quality control on raw materials, accessories and finished products. Every product will been aging testing before shipping. We usually keep the inspection photos and testing videos for customer reference.

Moreover, we have a professional turnstile field laboratory & testing room, let us show you as followings and welcome to visit us.

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11. Exhibitions

Q: Have you ever attend any exhibitions?

R: Yes we usually attend CPSE exhibition in Shenzhen/Beijing every year and we had took part in other security field exhibitions in abroad.

12. Feedbacks

Q: How is the quality of your products?

R: Most clients gave a good reputation for us after cooperation, here we collected some parts of customers’ feedbacks for you reference.

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